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Your privacy is our top concern.
We work hard to earn and keep your trust, so we adhere to the following
principles to protect your privacy:
- We will never rent
or sell your personal information to third parties for marketing purposes
- We will never share
your contact information with another user, unless we have consent of
both parties.
- Any sensitive information
that you provide will be secured with all industry standard protocols
and technology
Please read this privacy policy
to learn more about:
- What personally
identifiable information of yours is collected by LenderLoft.
- How the information
is used.
- With whom the information
may be shared.
- How you can access
and change your Account information.
- What security procedures
are in place to protect the loss, misuse or alteration of information
collected by LenderLoft.
- How to contact us.
Information Collection
Registration:
In order to become a LenderLoft user, you must first create an account
on this web site. To create an account you are required to provide the
following contact information: name, email address, country, ZIP/postal
code, and a password.
Cookies & Log Files:
Like most web sites, LenderLoft uses cookies and web log files to track
site usage. A cookie is a tiny data file which resides on your computer
which allows LenderLoft to recognize you as a user when you return to
our site using the same computer and web browser. Unfortunately, if
your browser settings do not allow cookies, you will not be able to
use our website. Like the information you enter at registration or in
your Profile, cookie and log file data is used to customize your experience
on the web site.
One type of cookie, known as
a “persistent” cookie, is set once you’ve logged in to your LenderLoft
account. The next time you visit the LenderLoft web site, the persistent
cookie will allow us to recognize you as an existing user so you will
not need to log in before using the service. In order to access or change
any of your private information (like a credit card number), however,
you must log in securely again with your password even if your computer
contains your persistent cookie. Additionally, if you log out of the
LenderLoft site you will need to re-enter your password the next time
you visit in order to log in to your account. Another type of cookie,
called a “session” cookie, is used to identify a particular visit
to the LenderLoft site. Session cookies expire after a short time or
when you close your web browser.
Due to the communications standards
on the Internet, when you visit the LenderLoft web site we automatically
receive the URL of the site from which you came and the site to which
you are going when you leave LenderLoft. We also receive the Internet
protocol (IP) address of your computer (or the proxy server you use
to access the World Wide Web), your computer operating system and type
of web browser you are using, as well as the name of your ISP. This
information is used to analyze overall trends to help us improve the
LenderLoft service, but is not linked to personally identifiable information
in any way.
Web Beacons:
We allow other companies, called ad networks, to serve advertisements
to LenderLoft users. Ad networks include third party ad servers, ad
agencies, ad technology vendors and research firms. LenderLoft may “target”
some ads to users that fit a certain general profile — for example,
“product managers in Texas.” LenderLoft does NOT use personally
identifiable information to target ads.
To deliver these ads properly,
LenderLoft may include a file, called a web beacon, from these ad networks
within pages served by LenderLoft so the networks may provide anonymized,
aggregated auditing, research and reporting for advertisers as well
as to target ads to you while you visit other websites.
Because your web browser must
request these advertisements and web beacons from the ad network’s
servers, these companies can view, edit or set their own cookies, just
as if you had requested a web page from their site.
These general targets may also
be used by ad networks to display targeted ads on other websites as
a substitute for random, irrelevant ads. You will never see additional
ads as a result of being a LenderLoft user and LenderLoft never provides
personally identifiable information to any advertiser nor any 3rd party.
Children:
Children are not eligible to use our service and we ask that minors
(under the age of 18) do not submit any personal information to us or
use the service.
Information Use
LenderLoft is an online service
dedicated to helping all types of mortgage professionals more effectively
connect with one another. The information you choose to provide on this
site is used to help other members with the placement of mortgage loans.
In addition, LenderLoft collects certain types of information in order
to operate and improve our service to you and other users. LenderLoft
Corporation is the sole owner of the information collected on this site.
LenderLoft Communications:
LenderLoft will communicate with you through email and notices posted
on this website. These include a series of up to five welcome emails
which help inform new users about various features of the service. Please
be aware that you will always receive certain emails from LenderLoft
related to the proper functioning of your account, such as email notices
when another user in your network sends you a message. LenderLoft may
send you promotional information unless you have opted out of receiving
such information. If you wish to opt-out of receiving promotional emails,
please send a request to customerservice@lenderloft.com.
Customized Content:
Information you provide at registration or in your Profile section is
also used to customize your experience on the web site. For example,
when you login to your account we will display the screen names of new
users who have recently joined your network.
Information Sharing
Sharing Information With
Third Parties:
LenderLoft takes the privacy of our users very seriously. We will never
sell, rent, or otherwise provide your personally identifiable information
to any third parties for marketing purposes. We will only share your
information with third parties to carry out your instructions and to
provide specific services. For instance, we use a credit card processing
company to bill users for subscription fees. These third parties do
not retain, share, or store any personally identifiable information
except to provide these services and are bound by strict confidentiality
agreements which limit their use of such information.
Partnering with Other Organizations
to Offer Combined Services:
LenderLoft partners with other online services to give you the combined
results of both services. Whenever we offer such combined services,
it will be clear who the partner is and it will be your choice to make
use of the combined services or not. In these cases, none of your personally
identifiable information will be passed from LenderLoft to the partner.
All information about people in your LenderLoft network is served by
LenderLoft and contained in a frame at the top of the combined services
display page. No personally identifying information is provided in that
frame at any time.
Communications Between Users:
Many emails you initiate through LenderLoft, an invitation sent to a
non-user for instance, will list your email address and name in the
header of the message. Other communications that you initiate through
the LenderLoft website, like a request for contact, will list your name
as the initiator and may include your personal contact information.
Legal Disclaimer:
It is possible that we may need to disclose personal information when
required by law. We will disclose such information wherein we have a
good-faith belief that it is necessary to comply with a court order,
ongoing judicial proceeding, or other legal process served on our company
or to exercise our legal rights or defend against legal claims.
Accessing and Changing
Your Account Information
You can review the personal
information you provided us and make any desired changes to the information,
or to the settings for your LenderLoft account, at any time by logging
in to your account on the LenderLoft website and editing the information
on your Settings page. You can also close your account through the LenderLoft
website. If you close your LenderLoft account, we will remove your name
and other personally identifiable information from our database. To
request that we close your account and remove your information please
send your request to customerservice@lenderloft.com. Please send your request using an
email account that you have registered with LenderLoft under your name.
You will receive a response to requests sent to customerservice@lenderloft.com within three business days of our
receiving it.
Security
In order to secure your personal
information, all communications between you and the LenderLoft website
are protected through secure socket layer (SSL) encryption. Additionally,
private information like your address or credit card number can be accessed
only by providing your password.
Changes to this Privacy
Policy
LenderLoft may update this
privacy policy. In the event there are significant changes in the way
we treat your personal information, we will send a notice to the primary
email address specified in your LenderLoft account or by displaying
a prominent notice on this site.
Questions or Comments
If you have questions or comments
about this privacy policy, please email us at privacy@lenderloft.com or contact us at:
LenderLoft.com
10801 Thornmint Dr
Suite 250
San Diego, CA 92127
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